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Last Updated: Aug 18, 2026

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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Case Management and Service Delivery- Service and Case Tracking
  • 1. Case Intake and Routing
    • 2. Service Outcomes Tracking
      Program and Service Management- Program Lifecycle Management
      • 1. Participant Tracking
        • 2. Program Design and Delivery
          Fundraising and Engagement- Donor Management
          • 1. Campaign and Engagement Tracking
            • 2. Donations and Soft Credits
              Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
              • 1. Account and Contact Relationships
                • 2. Households and Affiliations
                  Reporting, Analytics, and Integration- Integration Concepts
                  • 1. Salesforce Ecosystem Integration
                    • 2. External System Data Flow
                      - Reporting and Dashboards
                      • 1. Nonprofit KPI Reporting
                        • 2. Data Visualization

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          1. A nonprofit organization plans to use Program and Case Management to track its substance abuse services.
                          When the Case Managers log in, they cannot see any of the Program and Benefit records that have been set up. What should the organization do to resolve the issue?

                          A) Assign the Outcome Management permission set to the users.
                          B) Assign the Advanced Program Management permission set to the users.
                          C) Mark all the Program and Benefit records as Active.


                          2. A nonprofit admin notices the nightly NPSP batch jobs are suddenly taking significantly longer to complete than they did a month earlier. What are two factors the consultant should tell the system admin to consider?
                          (Choose 2)

                          A) A new standard roll-up summary field was added to an object.
                          B) A new Flow was activated.
                          C) A new node tree was added to the role hierarchy.
                          D) A new customizable rollup was added in NPSP Settings.


                          3. A Nonprofit Cloud organization has Automatic Person Account Mailing Address Synchronization enabled. A staff member removes the Is Primary flag from a linked address. What occurs to the address?

                          A) The address is marked Inactive.
                          B) The address is removed from the Person Account Mailing Address field.
                          C) The address is archived automatically and the end date is set.


                          4. A nonprofit organization provides funding to partners that work directly with the community to provide one- on-one nutritional counseling. The organization wants to make a dynamic, multi-section application that applicants can fill out on their Experience Cloud site to request funding. The organization plans to use the Form Overview and Form Review components included in the Grantmaking Experience Cloud template.
                          What should the organization do?

                          A) Create a Field Set and use Dynamic Forms on the Individual Application object to create sections for information.
                          B) Create a grantmaking application form on the Individual Application object by using Dynamic Assessments and Discovery Framework.
                          C) Create a grantmaking application form on the Individual Application object by using Form Framework.


                          5. Which app included in Nonprofit Cloud for Fundraising is designed specifically for mass-market fundraising and campaign management processes?

                          A) Philanthropy & Partnerships
                          B) Fundraising Strategy
                          C) Donor Engagement


                          Solutions:

                          Question # 1
                          Answer: B
                          Question # 2
                          Answer: B,D
                          Question # 3
                          Answer: B
                          Question # 4
                          Answer: B
                          Question # 5
                          Answer: C

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