Get real 33820X exam questions for better preparation
Real Avaya 33820X practice exam questions for easy pass!
Updated: Jul 31, 2026
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Exam Number: | 33820X |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACDS-3382 |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% - 71% |
| Exam Format: | Multiple Choice, Scenario-based, Drag and Drop |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60 - 64 |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Call Center Elite & Multichannel Design Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Computer-based, online or onsite proctored via Pearson VUE |
| Pre Condition: | No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions |
| Official Syllabus URL: | https://www.avaya.com/en/learning/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design Process | 21-25% | - Scalability and sizing considerations - Redundancy and high availability design - Requirements analysis |
| Topic 2: Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Multichannel routing and workflow design - Security and compliance design |
| Topic 3: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Core architecture and components - Key features and capabilities - Supported deployment models |
| Topic 4: Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Migration paths from legacy systems - Performance optimization and capacity planning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
A) EC500
B) SIP
C) PRI
D) CTI
2. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
A) Quality Monitoring
B) Speech/Voice Analytics
C) Desktop and Process Analytics
D) Customer Feedback
E) Workforce Management
3. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
A) Number of agents X 2 = DSPs
B) Number of agents X 3 = DSPs
C) Number of agents X 4 = DSPs
D) Number of agents X 5 = DSPs
4. During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
A) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
B) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
C) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
D) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
5. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
A) Advanced Bundle
B) Reporting Bundle
C) Basic Bundle
D) Voice Bundle
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,C |
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