Get real AI-201 exam questions for better preparation
Real Salesforce AI-201 practice exam questions for easy pass!
Updated: Aug 16, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce AI-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Agentforce Specialist |
| Exam Number: | AI-201 |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 73% |
| Related Certifications: | Salesforce Certified Agentforce Specialist |
| Available Languages: | English |
| Exam Price: | Free (First attempt) / $100 (Retake) |
| Sample Questions: | Salesforce AI-201 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide |
Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Einstein Trust Layer & Security | - Data Masking
| |
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Reasoning Engine & AI Actions | - Workflow mastery
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?
A) Surround them with triple quotes (""").
B) Make sure merged fields are defined.
C) Use curly brackets {} to encapsulate instructions.
2. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?
A) Create a flex template that takes the records in question as inputs.
B) Call prompt initiated flow to fetch and ground the required data.
C) Utilize a standard email template and manually insert the required data fields.
3. Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?
A) Knowledge Replies
B) Service Replies
C) Case Replies
4. When a verified customer in a help center says, "I want to upgrade my service plan," an AI agent needs to complete the following tasks:
- Verify identity and entitlement.
- Create a new quote.
- Calculate a prorated upgrade amount.
- Escalate to an Account Executive (AE) only if the reorder exceeds USD
25,000.
Which type of agent should an AgentForce Specialist build to support this use case?
A) Sales Agent to handle the upsell and large-deal escalation
B) Employee Agent to orchestrate internal logistics and finance
C) Service Agent to resolve the case end-to-end and create a new opportunity for the sales team
5. Which business requirement presents a good use case for leveraging Einstein Prompt Builder?
A) Forecast future sales trends based on historical data.
B) Identify potential high-value leads for targeted marketing campaigns.
C) Send reply to a request for proposal via a personalized email.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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