Exam Code: Apple-Device-Support
Exam Name: Apple Device Support Exam
Certification Provider: Apple
Corresponding Certification: Apple Certified Support Professional

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Updated: Aug 03, 2026

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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Real Exam Qty:	Approximately 80 scored questions
Related Certifications:	Apple Deployment and Management Apple Certified Support Professional
Exam Price:	Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Exam Format:	Multiple-choice single select, Multiple-choice multiple select
Passing Score:	75%
Exam Duration:	120 minutes
Certificate Validity Period:	Typically 2–3 years (varies by Apple certification policy updates)
Available Languages:	English, Additional localized languages (varies by region)
Recommended Training:	Apple Training Resources Apple Device Support Training Course
Exam Registration:	Apple Certification Exams Portal Apple Training and Certification
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:	No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:	https://training.apple.com

Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 2	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 3	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 7	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 11	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.

Reference: https://it-training.apple.com/tutorials/support/supx01/

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