Get real BA-201 exam questions for better preparation
Real Salesforce BA-201 practice exam questions for easy pass!
Updated: Jul 11, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce Certified Business Analyst Sample Questions:
1. A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
A) Demo prototype
B) One-on-one meetings
C) Virtual whiteboard
2. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
A) The system admins note a fair amount of technical debt without having the time or expertise to address it.
B) The support organization still needs to be trained on how to use Sales Cloud.
C) The previous implementation partner neglected to do a knowledge transfer of the final solution.
3. Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
A) Review department procedures and consult the org chart.
B) Create an entity relationship diagram.
C) Map the business process.
4. Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?
A) The five most important questions
B) The five ways to build trust
C) The five W's and an H
5. The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
A) A single activity box can answer Who, What, When, Why, and How.
B) Complex processes can be documented with 20 or more activity boxes.
C) Key parts of a process can be easily identified by using different shapes.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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