Get real C_C4C14_1811 exam questions for better preparation
Real SAP C_C4C14_1811 practice exam questions for easy pass!
Updated: Aug 02, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer certifications |
| Exam Format: | Multiple choice, Scenario-based questions |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Recommended Training: | SAP Service Cloud Training Overview SAP Service Cloud Version 2 Learning Journey |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Master Data and Configuration | - Core Master Data
|
| Service Processes | - Ticket and Case Management
|
| Reporting and Analytics | - Service Reporting
|
| Integration and Communication | - Integration Scenarios
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. To which objects can you add an installed base? Note: There are 2 correct answers to this question.
A) Maintenance plan
B) Contract
C) Ticket
D) Visit
2. What can you do to give the business user access to the Territory Management work center?
A) Assign the business user to a territory
B) Create a new business role with the work center and assign it to the business user
C) Use business scoping for the authorization of Territory Management
D) Assign the employee to the organizational structure
3. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.
A) Broadcast e-mails to a group of individuals
B) Create service tickets from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Create activities from inbound e-mails
4. Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.
A) Contract
B) Account
C) Ticket
D) Visit
5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.
A) Customer
B) Ticket
C) Campaign
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: B,C | Question # 4 Answer: B,D | Question # 5 Answer: A,B |
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