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Real Salesforce FS-Con-101 practice exam questions for easy pass!
Updated: Aug 28, 2026
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Field Service Consultant Exam |
| Exam Number: | FS-Con-101 |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 (retake: USD 100) |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based items |
| Certificate Validity Period: | 2 years |
| Passing Score: | 63% |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Exam Duration: | 105 minutes |
| Recommended Training: | Implement Salesforce Field Service (FSL201) Prepare for Your Salesforce Field Service Consultant Credential |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or in-person at Kryterion testing centers |
| Pre Condition: | Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant certifications |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Topic 2: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership |
| Topic 3: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 4: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 5: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 6: Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules |
| Topic 7: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 8: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?
A) Create two Service Appointments and assign two different Resources.
B) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
C) Create one Service Appointment and add two Required Resources.
D) Create one Service Appointment and schedule two Resources.
2. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
A) Work Orders with Products Consumed
B) Work Orders with Work Order Line Items
C) Service Appointments and Service Appointment Line Items
D) Work Orders with Service Appointments
3. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
A) Assign the Technician to a new Service Territory.
B) Create a new Work Order Validation Rule.
C) Remove the Technician as a Preferred Resource.
D) Create an ExcludedResource for the Account.
4. Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?
A) A serviceresource can only be a member of a single Crew.
B) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Capacity-based scheduling is supported for Service Crews.
5. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
A) Select Working Location Enable Primary on theWorking Territories Work Rule:
B) Deselect Working Location Enable Primary on the Working Territories Work Rule.
C) Remove the Match Territory Work Rule.
D) Include the Mateh Territory Work Rule.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,D |
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