Get real ITIL-F exam questions for better preparation
Real EXIN ITIL-F practice exam questions for easy pass!
Updated: Oct 23, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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ITIL-F Exams with verified real questions and real answers will help you 100% pass
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Related Certifications: | EXIN SIAM Foundation EXIN VeriSM Foundation EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | English, Other languages available via EXIN partners (check registration portal) |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Topic 2: Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Topic 3: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Topic 4: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 5: Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
EXIN ITIL Foundation Sample Questions:
Which statement about change management is CORRECT?
- A. It ensures that servicerequests follow the normal change management process
- B. It optimizes overall business risk
- C. It ensures that all changes are authorized by the change advisory board (CAB)
- D. It optimizes financial exposure
Correct Answer: C 🗳️
Which statement should NOT be part of the value proposition for Service Design?
- A. Improved quality of service
- B. Improved Service alignment with business goals
- C. Better balance of technical skills to support live services
- D. Reduced total cost of ownership
Correct Answer: C 🗳️
The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
- A. Service level
- B. Customer level
- C. Configuration level
- D. Corporate level
Correct Answer: C 🗳️
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Request fulfilment
- B. Release and deployment management
- C. Demand management
- D. Incident management
Correct Answer: A 🗳️
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
- A. Training in risk management for all staff and identification of risks
- B. Training of all staff and investment of capital
- C. Control of exposure to risk and investment of capital
- D. Identification of risk, analysis and management of the exposure to risk
Correct Answer: D 🗳️
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