Get real ITIL-SOA exam questions for better preparation

Real Peoplecert ITIL-SOA practice exam questions for easy pass!

Updated: Jul 18, 2026

No. of Questions: 14 Questions & Answers with Testing Engine

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Peoplecert ITIL-SOA Exam Syllabus Topics:

TopicDetails
Topic 1
  • How The SOA Processes Rely On A Good Business Case
  • Overview Of SOA Processes And Basic Principles
Topic 2
  • The Value To The Business Of SOA Activities
  • Technology And Implementation Considerations
  • SOA Roles And Responsibilities
Topic 3
  • Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented
Topic 4
  • How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
Topic 5
  • Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
Topic 6
  • Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
Topic 7
  • Challenges, Critical Success Factors And Risks

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

Peoplecert ITIL-SOA Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Intermediate Module - Service Offerings and Agreements (SOA)
Exam Number:ITIL-SOA
Available Languages:English
Exam Duration:90 minutes
Passing Score:70%
Exam Format:Complex Multiple Choice, Scenario-Based, Gradient Scored, Closed Book
Certificate Validity Period:No formal expiration (legacy ITIL v3 qualification)
Related Certifications:ITIL Foundation Certificate in IT Service Management
ITIL Intermediate Capability Stream
ITIL Expert in IT Service Management
Real Exam Qty:8 scenario-based gradient-scored questions
Sample Questions:Peoplecert ITIL-SOA Sample Questions
Exam Way:Online Proctored or Authorized Examination Center; Closed-book examination.
Pre Condition:ITIL Foundation Certificate in IT Service Management (or ITIL v2 Foundation plus Bridge equivalent). Accredited training is typically required before taking the exam.
Official Syllabus URL:https://www.peoplecert.org/

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