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Real Microsoft MB2-866 practice exam questions for easy pass!
Updated: Aug 08, 2026
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Microsoft MB2-866 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics CRM 2011, Customization and Configuration |
| Exam Number: | MB2-866 |
| Exam Format: | Multiple Choice, Select All That Apply |
| Certificate Validity Period: | Retired, no active validity; legacy certification |
| Exam Price: | USD 127 |
| Passing Score: | 700 |
| Real Exam Qty: | 75 |
| Exam Duration: | 140 minutes |
| Related Certifications: | MCTS: Microsoft Dynamics CRM 2011 Applications (MB2-868) MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment (MB2-867) MCTS: Extending Microsoft Dynamics CRM 2011 (MB2-876) |
| Available Languages: | English, French, German, Japanese, Spanish |
| Recommended Training: | Microsoft Official Course 80294B Microsoft Dynamics CRM 2011 Customization and Configuration Learning |
| Exam Registration: | Prometric (historical registration) |
| Sample Questions: | Microsoft MB2-866 Sample Questions |
| Exam Way: | In-person proctored exam at Prometric test centers; retired, no longer available for registration |
| Pre Condition: | No mandatory prerequisites; recommended working knowledge of Microsoft Dynamics CRM 2011 and basic database concepts |
| Official Syllabus URL: | https://social.technet.microsoft.com/wiki/contents/articles/11296.microsoft-dynamics-crm-2011-microsoft-certifications.aspx |
Microsoft MB2-866 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customizing Forms, Views and Charts | 15-20% | - View creation and filtering - Chart and dashboard configuration - Form design and layout |
| Customizing Entities and Attributes | 20-25% | - Entity properties and behaviors - System vs custom entities - Attribute types and configuration |
| Customizing Relationships and Mappings | 10-15% | - Field mapping - Relationship behaviors - 1:N, N:1, N:N relationships |
| Configuring Organizational Structure | 15-20% | - Business units - Inheritance and hierarchy - Deployment models |
| Managing Users, Teams and Security | 20-25% | - Team types and administration - Security roles and privileges - User creation and management - Field-level security |
| Configuring Auditing and Solutions | 15-20% | - Managed vs unmanaged solutions - Enabling and managing auditing - Import, export and deployment of solutions |
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
1. In Microsoft Dynamics CRM 2011, you import a managed solution that changes the Account Territory field name in the Account entity to Sales Area. You plan to import another managed solution in which the Account Territory field name is changed to Neighborhood. What will happen if you import the second managed solution?
A) The managed solution will be imported, and the field name will change to Neighborhood.
B) The managed solution will be imported, and the field name will remain Sales Area.
C) The managed solution will be imported and the Account entity will contain both fields, Sales Area and Neighborhood.
D) The managed solution will not be imported.
2. Which of the following customizations can be implemented from the Microsoft Dynamics CRM 2011 user interface?
A) Customize the Microsoft Dynamics CRM schema.
B) Add custom buttons to the Application and Entity ribbons.
C) Extend the application by using the .NET Framework.
D) Create custom workflow activities.
3. You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?
A) Make a copy of the existing chart, and then edit the new chart to add the data series.
B) Edit the existing chart to add the data series.
C) Export the existing chart. Modify the XML to add the data series, and then import the chart.
D) Create a new chart and add the data series to the new chart.
4. The Microsoft Dynamics CRM 2011 Account entity has multiple main forms. Which of the following determines which main form is shown to a specific user?(Choose all that apply.)
A) the user is a member of a team that has the role that is assigned to the form
B) the form is enabled for fallback
C) the user s security role is assigned to the form
D) the user is assigned to the form directly
E) another user has shared the form
5. A custom Microsoft Dynamics CRM 2011 team named SalesTeam1 merges with another team within the organization. You plan to remove SalesTeam1 from the organization by using functionality available from the Microsoft Dynamics CRM user interface. You need to prepare SalesTeam1 for deletion. What should you do?
A) Change SalesTeam1's business unit.
B) Reassign SalesTeam1's records to a different team or user.
C) Remove all users from SalesTeam1.
D) Delete SalesTeam1's connections.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
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