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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which IP office application can be installed on the same server as CCR?

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Administration Suite
C) IP Office Voicemail Pro up to 20 voicemail ports
D) one-X Portal

2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

3. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) One backup per system
B) There is no limit.
C) Limited to the number of systems in an SCN
D) Not a supported feature

4. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if older IP Office applications are to be supported
B) if telephones need to be upgraded thereby increasing downtime
C) if telephones and system features have changed between loads
D) if all licenses will need to be renewed
E) if hardware is compatible with the new version of IP Office

5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.

Solutions: