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Last Updated: Aug 02, 2026

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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Diagnostics and Troubleshooting35%- Startup and POST analysis
  • 1. Diagnostic utilities
    • 2. LED and beep codes
      - Component-level troubleshooting
      • 1. Display and peripherals
        • 2. Power and storage
          • 3. Network and communication
            System Overview and Architecture20%- Hardware specifications
            • 1. I/O ports and expansion
              • 2. Processor and memory
                • 3. Cooling and power design
                  - Features and design concepts
                  • 1. Environmental specifications
                    • 2. Tool-less serviceability
                      Installation and Configuration25%- Software setup
                      • 1. Remote management tools
                        • 2. Operating system support
                          - Hardware installation
                          • 1. Component replacement
                            • 2. ESD safety procedures
                              Maintenance and Support Resources20%- IBM support tools
                              • 1. Knowledgebase access
                                • 2. Documentation and technical notes
                                  - Service procedures
                                  • 1. Preventive maintenance
                                    • 2. Field replaceable units

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      1. Which three processor characteristics are found in the IBM SurePOS 5x5 series? (Choose three.)

                                      A) It has an Integrated Graphics Processor.
                                      B) It is non-socketed.
                                      C) It operates at 2.53GHz.
                                      D) It has an Intel chipset.
                                      E) It has a 533MHz frontside bus.
                                      F) It does not support multi-media applications.


                                      2. In order to access the memory slots on the IBM SurePOS 5x5 system, which two components must be removed first? (Choose two.)

                                      A) processor and heat sink assembly
                                      B) tower center cover
                                      C) rear cover
                                      D) I/Otailgate cover
                                      E) hard disk drive cover


                                      3. After completing the physical procedures required in resetting CMOS, what is the next step?

                                      A) access the IBM Retail Store Solutions Web site and download the latest drivers for any connected POSperipherals
                                      B) run the Setup Utility and select the Load Optimized Defaults option to restore CMOS settings
                                      C) run the IBM Diagnostics for POS to validate the CMOS settings
                                      D) access the IBM Retail StoreSolutions Web site and download the latest level of BIOS


                                      4. What is the starting point for diagnosing a problematic IBM SurePOS 5x5?

                                      A) with the system off, reseat the DIMMs; power on thesystem
                                      B) refer to the start up sequence listed in the User's Guide; power on and note any differences
                                      C) power on the system; pay particular attention to POST; make sure to observe the LED blinking and one beep before the system powers up
                                      D) attach a USBCD drive containing the IBM Diagnostics for POS Systems and Peripherals; power on the system; follow any corrective action


                                      5. The IBM Diagnostics for POS Systems and Peripherals runs from which media?

                                      A) a USB connected CDROM drive
                                      B) a USB memory key, 256MB or larger
                                      C) the Enterprise server
                                      D) a subdirectory on the system hard disk drive


                                      Solutions:

                                      Question # 1
                                      Answer: C,D,E
                                      Question # 2
                                      Answer: C,D
                                      Question # 3
                                      Answer: B
                                      Question # 4
                                      Answer: C
                                      Question # 5
                                      Answer: B

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