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EXIN ITIL 4 Foundation Sample Questions:

1. Which is included in the purpose of the 'change enablement' practice?

A) Plan and manage the full lifecycle of all IT assets
B) Ensure that risks have been properly assessed
C) Record and report selected changes of state
D) Make new and changed services available for use

2. Which can a change schedule be used for?

A) Tracking and managing improvement ideas from identification through to final action
B) Speeding up the planning and authorization of emergency changes
C) Providing information about deployed changes to help manage incidents and problems
D) Providing a means of initiating and assessing normal changes

3. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Systematically observe services and service components, and record and report selected changes of state identified as events
B) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

4. What is defined as a change of state that has significance for the management of an IT service?

A) Problem
B) Incident
C) Known error
D) Event

5. Where are the details of the required performance outcomes of a service defined?

A) Service level agreements
B) Service offerings
C) Service components
D) Service requests

Solutions: