Real ISEB ISEB-ITILV3F practice exam questions for easy pass!
Last Updated: Aug 05, 2026
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| Section | Objectives |
|---|---|
| Key ITIL Processes and Functions | - Service Desk function - Incident and Problem Management - Change Management - Configuration and Asset Management |
| ITIL Service Lifecycle | - Service Operation - Service Design - Service Strategy - Continual Service Improvement (CSI) - Service Transition |
| ITIL Roles, Functions, and Responsibilities | - Service Owner and Process Owner roles - Organizational roles in service delivery |
| Service Management as a Practice | - Concepts of service and value - Key principles and terminology of ITIL |
1. One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?
A) Only requirements needed and agreed
B) Only resources and capabilities needed
C) Only capabilities needed and agreed
D) Requirements, resources and capabilities needed and agreed
2. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A) Provision of information to users and customers about the availability of services and the procedure for obtaining them
B) The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
C) Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
D) Provision of information used to compare actual performance against design standards
3. Which of the following activities is carried out in the "Where do we want to be" step of the Continual Service Improvement Model?
A) Aligning the business and IT strategies
B) Implementing service and process improvements
C) Creating a baseline
D) Defining measurable targets
4. Which is the CORRECT list for the three levels of a multi level Service Level Agreement
(SLA)?
A) Corporate, Customer, Service
B) Technology, Customer, User
C) Corporate, Customer, Technology
D) Service, User, IT
5. How many people should be accountable for a process as defined in the RACI model?
A) Only one - the process owner
B) Two - the process owner and the process enactor
C) Only one - the process architect
D) As many as necessary to complete the activity
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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