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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term

A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4

2. For which purpose would the continual improvement practice use a SWOT analysis?

A) Defining the future desired state
B) Tracking and managing ideas
C) Understanding the current state
D) Ensuring everyone actively participates

3. In which step of the 'continual improvement model' is an improvement plan implemented?

A) How do we get there?
B) What is the vision?
C) Take action
D) Did we get there?

4. What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A) A normal change
B) An emergency change
C) An internal change
D) A standard change

5. What can a change schedule be used for?

A) Providing information about deployed changes to help manage incidents and problems.
B) Providing a way to initiate normal changes
C) Tracking and managing improvement ideas from identification through to final action
D) Speeding up the planning and authorization of emergency changes

Solutions: