Real Microsoft MB-240 practice exam questions for easy pass!
Last Updated: Aug 09, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
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Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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The candidates who successfully complete the prerequisite exams for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification can take up the job roles of a Microsoft Dynamics 365 Field Service Consultant, a Microsoft Dynamics 365 Developer, a Dynamics 365 Capability Lead, and a Functional Analyst – Finance. They can also work as a Dynamics 365 Project Manager, a Solution Engineer, a Solution Architect, or a Technical Consultant. The average salary for these positions is $60,000 per annum.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Topic 2: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 3: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses |
| Topic 4: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure resources, resource types, and resource roles - Configure core settings and administration areas - Configure incident types, service tasks, and products |
| Topic 5: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 6: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns |
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