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Real Nortel 920-173 practice exam questions for easy pass!

Last Updated: Aug 13, 2026

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Nortel 920-173 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting & Fault Resolution20%- Common call processing issues
- Server and service failures
- Network and connectivity problems
- Error codes and diagnostic tools
Features & Call Flows10%- Agent states and reporting
- Call routing and queuing logic
- Basic scripting overview
Installation & Initial Configuration20%- Basic system setup and configuration
- Server installation procedures
- License activation and validation
- Integration with Communication Server 1000
Contact Center 7.0 Architecture & Components25%- Contact Center Manager (CCM) components
- Network and telephony integration
- Symposium Call Center Server (SCCS) structure
- Hardware and software requirements
System Administration & Maintenance25%- Software updates and patches
- Database management and backup/restore
- User, agent, and skill group management
- Performance monitoring and logging
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