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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What are the three different types of pull policy for queues?

A) Manual
B) Strict Priority
C) Advanced
D) Standard
E) Round Robin
F) First Due

2. Which two are non-CRUD operations?

A) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
E) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

3. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) If a contact record exists, loading details from the contact found in the incident workspace
C) Capturingall incident-associated CO data from customers
D) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
E) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

4. Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A) Schedule a survey to run on a daily basis.
B) Create a new queue for unhappy customers.
C) Create a report of survey responses.
D) Create a transactional survey.
E) Set an incident business rule to send the survey
F) Assign a score to the survey questions and set the status field based on the value

5. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Website link survey
C) Broadcast survey
D) Transactional survey in rules

Solutions: