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Last Updated: Oct 29, 2026

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Skills measured

  • Manage schedules (35-40%)
  • Manage the Outlook environment for productivity (20-25%)
  • Manage messages (35-40%)
  • Manage contacts and groups (10-15%)

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Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • save message attachments; preview attachments; save messages in alternate formats
Topic 2
  • Customize reply messages, change text formats for all outgoing messages
Topic 3
  • configure Junk Email and Clutter settings
  • flag outgoing messages for follow up
Topic 4
  • forward and reply to messages
  • configure basic Auto Archive settings
  • clean up messages, mark a message as read or unread
Topic 5
  • manage multiple accounts, add an account Print and save information
  • Navigation Pane, configure reviews
Topic 6
  • Sort messages, move messages between folders
  • add new local folders, apply categories
Topic 7
  • Create calendar items, create recurring calendar items, cancel calendar items
  • Create and manage calendars
Topic 8
  • create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant
Topic 9
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 10
  • export messages to a data file
  • Format text, insert hyperlinks
  • apply themes and styles

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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