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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
- Start a process to retrieve plan consumption data
- Create a new case
- Open a promotions web page
- Change the SIM card
Which combination should the consultant use in designing the solution?

A) Flyout and OmniScript
B) Event, Navigate and Card
C) Custom Event and Redirect URL
D) OmniScript and Navigate

2. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client.
The client has specific business requirements that the script must meet. What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
B) Implement the Omniscript without comparing it with the client's business requirements.
C) Assume that the Omniscript meets the client's business requirements without conducting a review.
D) Ask the client to review the Omniscript with their internal team.

3. A business is creating an agent console with FlexCards to provide a 360° view of their customers.
The business wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the account
- Active contracts related to the account
- The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and Card Actions
B) Parent FlexCard with multiple Child and Card Actions
C) Parent FlexCard with single Child and multiple Card States
D) Parent FlexCard with multiple Child and different Card States

4. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single FlexCard with an Action to invoke an OmniScript
B) Multiple OmniStudio Actions that invoke separate OmniScripts
C) Specific FlexCards with Actions for each type of Contact
D) Single OmniStudio Action that invokes separate Omniscripts

5. A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
- Each department has different case fields they need to capture
- If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet these requirements?
Choose 2 answers

A) Use Conditional Views on steps for each department
B) Add a Done action that redirects to the support console
C) Enable the Save for Later feature
D) Set Enable Cancel in Setup

Solutions: