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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Cause category
B) Resolution category
C) Incident category
D) Product category

2. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Absolute
B) Fixed
C) Cyclical
D) Alternating

3. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
B) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
C) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA

4. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Contract
B) Registered product
C) Customer
D) Installation point

5. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To assign accounts to business users
B) To create business users
C) To restore system default settings
D) To scope the system

Solutions: