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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which HP tool enables you to update the BIOS in a Windows environment?

A) cpqtag utility
B) HPSoftPaq Download Utility
C) HPQFIash Utility
D) EROMPAQ flash utility

2. Which statement is correct regarding third-party applications pre-installed on HP systems?

A) Full product support is available for a fixed period.
B) Only Microsoft applications are supported.
C) The full application can be downloaded from HP.com.
D) The applications are not upgradable.

3. In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

A) asking the customer to describe the symptoms of the problem
B) downloading a maintenance guide
C) deciding whether the problem is caused by hardware or software failure
D) installing service packs

4. A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

A) Replace the battery under warranty as long as the notebook is still under warranty.
B) Tell the customer that the battery warranty does not cover battery degradation.
C) Advise the customer to purchase an HP Care Pack to cover the battery replacement.
D) Recalibrate the battery to increase the battery capacity.

5. An HP computer might display a microcode error after you replace which component?

A) hard drive
B) system board
C) CMOS battery
D) memory

Solutions: