Get real 1Z0-1038-21 exam questions for better preparation
Real Oracle 1Z0-1038-21 practice exam questions for easy pass!
Updated: Jul 18, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A) Leave both the chat and email fields limit as blank.
B) Enter the value "Unlimited" in the chat and email fields.
C) Use the default values.
D) Enter zero as the initial value for both fields.
2. Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
3. What are three required sections for Custom Process Models?
A) Code containing custom business logic
B) Footer
C) Test harness
D) Code containing integration with externalsystems
E) Test script
F) Header
4. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
A) It is also known as the Object Event Handler.
B) It is always triggered from business rules.
C) It can be triggered by an event that occurs even on a custom object.
D) It is triggered by an event that occurs on standard objects only.
E) It is triggered by an event that occurs on the standard objects that are used by queues.
F) It can be triggered by an event that occurs on community objects.
G) It is a PHP script that executes only synchronously.
5. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
A) EGW_SEND_EMAIL_HEADERS
B) EGW_PASSWORD_UPDATE_ENABLED
C) EGM_ENABLED
D) EGW_PASSWD_CREATE
E) EGW_UPDATE_BY_CREATE
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,C,F | Question # 4 Answer: A,C,F | Question # 5 Answer: B |
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