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Real Salesforce AP-212 practice exam questions for easy pass!
Updated: Aug 27, 2026
No. of Questions: 106 Questions & Answers with Testing Engine
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Salesforce AP-212 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Loyalty Management Accredited Professional |
| Exam Number: | AP-212 |
| Exam Duration: | 75 minutes |
| Exam Price: | USD 150 |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Scenario-based |
| Passing Score: | 69% |
| Recommended Training: | Salesforce Trailhead: Loyalty Management |
| Exam Registration: | Pearson VUE Kryterion Webassessor |
| Sample Questions: | Salesforce AP-212 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce CRM and customer loyalty concepts |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/lmap |
Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: On-Going Loyalty Management | 10% | - Monitor program performance and optimize - Manage program updates and enhancements - Configure analytics, dashboards, and reporting |
| Topic 2: Loyalty Program and Process Configuration | 52% | - Configure foundational program settings - Configure partner management and collaboration - Configure permissions and security model - Set up currencies, points, and transaction processing - Set up tier models, qualification, and progression - Define incentives, experiential rewards, and vouchers - Manage member enrollment, profiles, and preferences |
| Topic 3: Strategies and Design | 16% | - Assess business requirements and define loyalty solution - Apply implementation best practices - Design loyalty program architecture and data model - Design promotion lifecycle and engagement strategies - Define points, benefits, and redemption processes |
| Topic 4: Integration | 22% | - Integrate with Commerce Cloud - Integrate with Marketing Cloud - Integrate with Salesforce CDP - Integrate with Service Cloud - Connect to external systems using APIs |
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
A) Develop a custom component
B) Create a Screen Flow
C) Create formula fields on Case Object
D) Embed Loyalty Member Profile Cards
2. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
A) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
C) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
D) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
3. Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
A) Aggregate Promotion
B) Standard Promotion
C) Cumulative Promotion
D) Joint Promotion
4. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
A) Contact page
B) Loyalty Program Member Related List
C) Loyalty Program Member page
D) Transaction Journal
E) Account page
5. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com
A) Salesforce Marketing Cloud
B) Salesforce Cloud Intelligence
C) Salesforce Customer Data Platform
D) Salesforce Field Service Lightning
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B,C,D | Question # 5 Answer: A,C |
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By Max
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By Taylor
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