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Real EXIN ITIL practice exam questions for easy pass!
Updated: Jul 02, 2026
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EXIN ITIL Foundation (V4) Sample Questions:
1. Which practice has a purpose that includes ensuring that risks have been properly assessed?
A) Change control
B) Service level management
C) Service configuration management
D) Problem management
2. Which stakeholders co-create value in a service relationship?
A) Provider and supplier
B) Investor and consumer
C) Consumer and provider
D) Investor and supplier
3. Which term is used to describe removing something that could have an effect on a service?
A) An IT asset
B) A problem
C) An incident
D) A change
4. Which is an input to the service value system?
A) A model to help meet stakeholders expectations
B) The system of directing and controlling an organization
C) A need from consumers for new or changes services
D) Recommendations to help an organization in all aspects of its work
5. Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
A) Virtual
B) Centralized
C) Outsourced
D) Local
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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