Get real SDM_2002001040 exam questions for better preparation
Real Nokia SDM_2002001040 practice exam questions for easy pass!
Updated: Jun 02, 2026
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Nokia SDM Certification - CARE Sample Questions:
1. What items are included in Care Reversal plan?
A) Detailed analysis of service offering and identification of up selling cases.
B) Financial forecast for next 13 months.
C) Analysis of current financial situation and action planning for recovery.
D) CT sales forecast as put into SWF tool.
2. What is the base-line against which we track Care profit?
A) Previous LE.
B) ATP.
C) Annual plan.
D) As-sold total contract profitability.
3. The Care Plan should:
A) have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.
B) serve as a contract summary with no reference to other issues.
C) always be considered as the latest document agreed with customer, overruling the contract.
D) Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.
4. Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the Customer?
A) CT Head or Account Manager.
B) Account Manager.
C) Care Program Manager.
D) CT F&
5. What is the purpose of the Monthly Resource Allocation meeting?
A) To advise the Account Manager / CT Head of the resource requirements.
B) To tell the customer the number of engineers who will be available to support their network.
C) To provide resources to the CT.
D) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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