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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for providing comments regarding Care financial deviation to plan?

A) Project Manager.
B) F&C Controller.
C) CT Head.
D) Care Program Manager.

2. What is the Care Program Manager's role in up-selling?

A) To get some additional Care services orders.
B) To identify and promote additional services to the customer.
C) To make presentations about new NSN products to the customer.
D) To sell Hardware Services and Software Services to the customer.

3. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) CaPM; F&C and CT head contact details.
B) Service Items, Purchase Order numbers and total contract value.
C) Contract start and end date, SLA and service items.
D) Sales organisation, distribution channel and payment terms.

4. When can the Care Plan be shared with the Customer?

A) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
B) Only a customised version can be occasionally shared - without confidential information.
C) The Care Plan should always be shared with the customer.
D) The Care Plan is an internal document and should not be available to customer.

5. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) 1
B) Cannot be determined without knowing Gross Sales.
C) 0,33.
D) 0,5.

Solutions: