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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Avaya Presence Service
C) Email and Web Communication
D) Microsoft Lync Integration

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Work Assignment
C) Dialogue Designer
D) Co-browse

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya can deliver what has been promised.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) The executive summary section of the proposal highlights the solution features.

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Evolution of the Contact Center agent
C) Contact Center data gathered from generic reports only

5. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice and Multimedia Contact Server without Avaya Media Server
C) Voice Contact Server only
D) Multimedia Contact Server only
E) Voice and Multimedia Contact Server with Avaya Media Server

Solutions: