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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 550
C) 1100
D) 2200

2. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Basic Contact Recording
B) Avaya Enhanced Contact Recording
C) Avaya Contact Recording
D) Avaya Contact Recording Advanced

3. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) Physical Mid-Range Server
C) VMware Mid-Range Server
D) Physical Entry-Level Server

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Resilience
B) Agent Greeting
C) Instant Message
D) Geographic Node

5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™ Workplace
C) Avaya IX ™M Workspaces
D) Avaya Callback Assist

Solutions: