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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A. IRC Core will not perform polling. It provides routing information from the cache.
B. ICR Core performs polling and provides routing information, but the cache is not updated.
C. ICR Core provides routing information from the cache. It then performs polling and updates the cache.
D. ICR Core performs polling and updates the cache. II then provides routine) information to this call.

Question 2

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A. Restart httpd on the Auxiliary EPM.
B. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
C. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
D. Upgrade the Auxiliary EPM.

Question 3

Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A. the error logs in the speech recognition server
B. the Call Data Summary Report
C. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
D. the content of the Avaya network log server.log/log

Question 4

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?

A. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
B. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
C. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
D. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex

Question 5

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
B. Verify that the Short Message Service (SMS) server is not down.
C. Verify that the WebLM license is not expired arid verify if you have configured the required number
D. Verify that the Media Processing Platform (MPP) is operational
E. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

Solutions: