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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
B. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
C. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

Question 2

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A. Call transferred
B. Call routed
C. Call failed
D. Call completed
E. Call completed in SSA

Question 3

You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A. VoIP Connections
B. MPP Servers
C. EPM Servers
D. Applications
E. Alarm Codes

Question 4

Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A. Network Address (AppSvr)
B. Host Address
C. Network Address (VoIP)
D. Network Address (MRCP)

Question 5

After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

A. One or more MPP system resources are overloaded
B. The specified VoIP gatekeeper or SIP gateway is incorrect
C. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
D. The Postgres service on the Experience Portal manager (EPM) is not running

Solutions: