2024 Valid Field-Service-Consultant Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2024] Salesforce Field-Service-Consultant Questions Prepare with Free Demo of PDF
NEW QUESTION # 97
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
- A. Custom Work Order Status
- B. Custom Work Order Escalation Rules
- C. Custom Approval Process on Work Orders
- D. Custom Validation Rule on Work Orders
Answer: C,D
Explanation:
Explanation
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5
NEW QUESTION # 98
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Page Layouts
- B. Field Sets
- C. Visualforce Pages
- D. Mini-Page Layouts
Answer: A
NEW QUESTION # 99
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
- A. Service resources will track van stock. Location will track time and customer sites
- B. Location will track van stock. Account will track consigned products
- C. Service resources will track van stock. Products consumed will track item at customer's site
- D. Location will track van stock and items at customer's site
Answer: B
NEW QUESTION # 100
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
- A. Dispatching
- B. Knowledge Base
- C. Adjust Scheduling Policy
- D. Scheduling
- E. Customer Entitlements
Answer: A,B,D
Explanation:
Explanation
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_dispatch.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_about.htm&type=5
NEW QUESTION # 101
Northern Trail Outfitters is investigating implementing MobileConnect to allow SMS messaging in their UK, Germany, and Swiss subsidiaries. Each subsidiary has its own business unit and they are trying to determine if a single long code could be used for all markets.
What functionality would tie to additional long code Implementation?
- A. Do they need to support UTF-8 characters in their SMS?
- B. Do they need to have independent reporting on SMS sends by country?
- C. Do they need to support different From Names by country?
- D. Do they need to support inbound messages in each country'
Answer: D
NEW QUESTION # 102
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A. Service Territory Members
- B. Service Territories
- C. Service Appointments
- D. Accounts
Answer: D
Explanation:
Explanation
This option allows setting operating hours for accounts to specify when service can be performed for customers. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
NEW QUESTION # 103
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Work Type object.
- B. Add Products to the Work Order Products Related List on the Asset object.
- C. Add Products to the Products Required Related List on the Work Type object.
- D. Add Products to the Products Required Related List on the Asset object.
Answer: C
NEW QUESTION # 104
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skill using setup. Manually assign the skills to service resources
- B. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
Answer: A,D
NEW QUESTION # 105
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
- A. Add a new product required to the work type.
- B. Add a new product consumed to the work order.
- C. Add a new product required to the work order.
- D. Add a new product consumed to the work rule.
Answer: A
NEW QUESTION # 106
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
- A. Build a Process for Service Appointments.
- B. Define a repeating Work Type.
- C. Implement Path for Work Orders.
- D. Configure a Maintenance Plan.
Answer: D
Explanation:
Explanation
Maintenance Plans are records that define the recurring service schedule for an asset or a product such as quarterly, monthly, or weekly[59]. Configuring a Maintenance Plan would allow creating quarterly service appointments for one of the products sold by Universal Containers automatically based on predefined criteria such as start date, end date, or generation method[60]. Defining a repeating Work Type would not create quarterly service appointments automatically. Work Types are templates that define the duration, skills, and products required for a work order or work order line item[61]. Implementing Path for Work Orders would not create quarterly service appointments automatically. Path is a feature that displays key fields and guidance for each stage of a work order process[62]. Building a Process for Service Appointments would not create quarterly service appointments automatically. Processes are automated workflows that execute actions based on specified criteria such as updating fields, sending emails, or creating tasks[63]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_create_edit_delete.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
NEW QUESTION # 107
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- B. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- C. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
Answer: C
Explanation:
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers' technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 108
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
- A. Reschedule Appointment
- B. Fix Overlaps
- C. Resource Schedule Optimization
- D. Fill-in Schedule
Answer: C
Explanation:
Explanation
This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 109
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician hours at client location.
- B. Technician work orders completed
- C. Technician hours per day.
- D. Technician hours traveling
Answer: A,C
NEW QUESTION # 110
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating entitlements for cases and work orders must be separated.
- C. Creating milestone trackers requires a custom lightning component.
- D. Creating milestones for work orders requires an entitlement for case.
Answer: B
NEW QUESTION # 111
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Create a user territory for the technicians' primary and secondary territories.
- B. Enable the sharing features in the Field Service settings in the Setup menu.
- C. Create a process to change the owner of the service appointment to the assigned technician.
- D. Configure a sharing rule to share dispatched service appointments with the assigned resource.
Answer: B
Explanation:
Explanation
Enabling the sharing features in the Field Service settings in the Setup menu allows sharing dispatched service appointments with assigned resources regardless of the private record access model in sales, support, and field service organizations[50]. Creating a user territory for the technicians' primary and secondary territories would not ensure that they have access to the service appointments dispatched to them. Creating a process to change the owner of the service appointment to the assigned technician would not work if multiple resources are assigned to the same service appointment. Configuring a sharing rule to share dispatched service appointments with the assigned resource would not work if multiple resources are assigned to different crews or teams. References: https://help.salesforce.com/s/articleView?id=sf.fs_sharing_overview.htm&type=5
NEW QUESTION # 112
A customer indicates their point-of-sale system can be configured to upload a file every fifteen minutes. The filename Is not consistent for each upload. Their consultant recommends they use a File Drop Automation, Which two considerations should be made7 Choose 2 answers
- A. The directory Is unable to be used by another File Drop Automation.
- B. The directory cannot contain more than five file triggers.
- C. They may utilize an external FTP site.
- D. The directory used by the file trigger should be inside the import directory.
Answer: A,D
NEW QUESTION # 113
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use Work Types to assign associated Articles to Work Orders.
- B. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
Answer: A
NEW QUESTION # 114
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Type Line Items for Install, Break-fix, and Inspections.
- B. Work Order Record Types for Break-fix, Install, and Inspection.
- C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- D. Work Order custom fields to define Install, Break-fix, and Inspections.
Answer: C
NEW QUESTION # 115
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Contact.
- B. Add the Resource as a Required Resource on the Account.
- C. Add the Resource as a Preferred Resource on the Work Order.
- D. Add the Resource as a Preferred Resource on the Asset.
Answer: B
NEW QUESTION # 116
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Create a custom Gantt action to call an Apex class to reschedule appointments.
- B. Define a Global Optimization job to run hourly.
- C. Apply the Reshuffle action within the Gantt.
- D. Write a batch Apex class to unschedule low priority work orders.
Answer: C
NEW QUESTION # 117
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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is designed for professionals who specialize in field service management. Salesforce Certified Field Service Consultant certification validates an individual's knowledge and expertise in using Salesforce Field Service to streamline the field service operations for businesses. Salesforce Certified Field Service Consultant certification exam focuses on various topics such as field service automation, scheduling and dispatching, mobile workforce management, inventory and asset management, and customer communication.
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