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Certification Training for OmniStudio-Consultant Exam Dumps Test Engine
NEW QUESTION 49
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Extract
- B. DataRaptor Turbo
- C. DataRaptor Load
- D. DataRaptor Transform
Answer: A
NEW QUESTION 50
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Loop Block
- B. DataRaptor Transform Action
- C. Conditional Block
- D. Batch Action
Answer: A
NEW QUESTION 51
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. Integration Procedure Action
- B. DataRaptor Transform Action
- C. HTTP Action
- D. DataRaptor Post Action
Answer: A
NEW QUESTION 52
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Matrix
- B. Calculation Procedure
- C. DataRaptor Transform
- D. OmniStudio Action
Answer: A,B
NEW QUESTION 53
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Customize the styling
- C. Use flyouts
- D. Enable the Responsive property
Answer: C,D
NEW QUESTION 54
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Deploy the existing OmniScript to the Community portal using OmniOut.
- B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Answer: B
NEW QUESTION 55
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Streaming API
- B. DataRaptor Extract
- C. Integration Procedure
- D. REST
Answer: C
NEW QUESTION 56
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Edit Block
- B. Datatable
- C. Remote Action
- D. Response Action
Answer: A,D
NEW QUESTION 57
In which two scenarios should a DataRaptor be used?
Choose 2 answers
- A. To merge the city and state fields into a single field
- B. To send an SMS alert to the user when a process completes
- C. To retrieve an account and Its related contacts
- D. To retrieve today's financial news
Answer: A,C
NEW QUESTION 58
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. DataRaptor Load
- B. Calculation Procedure
- C. FlexCards
- D. Integration Procedure
Answer: D
NEW QUESTION 59
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
- A. The state with a true condition that has the highest priority
- B. The first state with the highest priority closest to the top of the canvas
- C. The state closest to the top of the canvas
- D. The first state with a true condition closest to the top of the canvas
Answer: B
NEW QUESTION 60
Which OmniScript element can be used to retrieve data from more than one source?
- A. Integration Procedure Action
- B. Matrix Action
- C. DataRaptor Extract Action
- D. Calculation Action
Answer: A
NEW QUESTION 61
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
- B. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- C. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
- D. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
Answer: A
NEW QUESTION 62
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and Integration Procedures
- B. FlexCards and DataRaptors
- C. OmniScripts and Integration Procedures
- D. OmniScripts and DataRaptors
Answer: C
NEW QUESTION 63
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add a new Step element with Input elements
- B. Add an Input Action to a Step
- C. Add an LWC component
- D. Add a embedded FlexCard
Answer: A
NEW QUESTION 64
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Block Element with the Collapse property enabled
- B. Use a Custom Style to adjust height and width
- C. Use a Datatable element
- D. Use a Zone Template
Answer: A,C
NEW QUESTION 65
What is the purpose of the Messaging element in OmniScript?
- A. Display a warning to users based on logical conditions
- B. Trigger an event to external data sources based on logical conditions
- C. Display a custom styled message
- D. Send email/text to users based on logical conditions
Answer: A
NEW QUESTION 66
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. 1
- C. 2
- D. Unlimited
Answer: B
NEW QUESTION 67
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Set Errors element
- C. Add a Validation Rule to the Contact object
- D. Add a DataRaptor to retrieve the email address
Answer: B
NEW QUESTION 68
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