Prepare Top Pegasystems PEGAPCDC87V1 Exam Study Guide Practice Questions Edition
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NEW QUESTION 12
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Dispute handling strategy
- D. Call intent detection
Answer: A
NEW QUESTION 13
Through analysis of customer lifecycles, Next-Best-Action ________
- A. provides fulfillment services
- B. anticipates retention issues
- C. identifies global sales targets
- D. provides future sales reports
Answer: B
NEW QUESTION 14
A bank would like to write action details to a file so that it can be shared with a third-party email distributor.
The bank has instructed their consultant to ensure the action details are finalized at the end of each run. In this context, what does finalization mean?
- A. All data in the file is the result of the first run
- B. All data in the file is the result of the last five runs
- C. All data in the file is the result of all the runs
- D. All data in the file is the result of a single run
Answer: D
NEW QUESTION 15
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?
- A. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email
- B. Create an action with a flow that contains two send Email shapes, one for each email. Set appropriate wait times between the shapes
- C. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies
- D. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments
Answer: C
NEW QUESTION 16
An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel. If the above volume constraint is applied, how many actions will be delivered by the outbound run?
- A. 50 SMSes and 25 emails
- B. 50 emails and 25 SMSes
- C. 0
- D. 1
Answer: C
NEW QUESTION 17
Reference module: Sharing action details with third-party distributors.
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?
- A. Action details can be written directly to Amazon S3 but not Microsoft Azure
- B. Action details can only be transferred via secure FTP
- C. Action details will be written to the local filesystem by default. But we will write an external process to transfer them to the cloud
- D. Action details can be directly written to either of those cloud storage solutions
Answer: D
NEW QUESTION 18
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Reebok, Puma, Adidas, Nike
- B. Reebok
- C. Nike
- D. Nike, Adidas, Puma, Reebok
Answer: B
NEW QUESTION 19
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Engagement policies and Arbitration
- B. Contact policies
- C. Segmentation
- D. Audience
Answer: D
NEW QUESTION 20
U+ Bank wants to offer a 10% discount for customers whose CLV value is higher than 400. Which strategy component should you use to meet the new requirement?
- A. Prioritize
- B. Filter
- C. Group By
- D. Set Property
Answer: D
NEW QUESTION 21
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
- A. Data Import
- B. Set Property
- C. Proposition Data
- D. None, properties are available
Answer: A
NEW QUESTION 22
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing
and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
NEW QUESTION 23
Reference module: Detecting unwanted bias
MyCo, a telco, has introduced mobile data packages for students. As a policy, MyCo does not want to discriminate based on gender when presenting the offers. As a Decisioning Consultant, how do you configure the ethical bias policy to allow no bias?
- A. 0.9-1.11 Rate Ratio
- B. 1 Rate Ratio
- C. 0.5-2 Rate Ratio
- D. No Detection
Answer: B
NEW QUESTION 24
U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests.
The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests. What do they do next?
- A. Remove the failing tests to ensure everything is green
- B. Accept that some of the tests are failing because of the changes
- C. Analyze test case failures, change them and re execute until everything is green
- D. Revert the engagement policy rules so that the persona tests not failing
Answer: C
NEW QUESTION 25
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Offer the new retention plan for all customers in a certain region
- B. Maximize customer churn for low-value customers
- C. Customer relevancy and business profitability
- D. Meet the quarterly targets regardless of customer needs
Answer: C
NEW QUESTION 26
U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)
- A. Remove existing treatment
- B. Edit an existing treatment
- C. Edit the engagement policy
- D. Edit the action details
- E. Add a new treatment
Answer: C,E
NEW QUESTION 27
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