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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which behaviour would be encouraged in a lean culture?

A) Avoid interpersonal relationships
B) Optimize individual tasks
C) Avoid risk taking and failure
D) Be curious and try new things

2. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A) By authorizing multiple application deployments per day
B) By using ChatOps to improve collaboration during deployment
C) By automating the deployment of infrastructure
D) By using blameless post-mortems to identify ways to improve deployments

3. An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?

A) A/B testing
B) Value stream mapping
C) Peer review
D) Toyota Kata

4. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

A) Relationship management
B) Business analysis
C) Service continuity management
D) Service design

5. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) A/B testing
B) Minimum viable products
C) Cost of delay
D) Return on Investment (ROI)

Solutions: