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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following is a correct statement about active monitoring in the context of the monitoring and event management practice?

A) Active monitoring takes place when a defined set of conditions have been met
B) Active monitoring takes place whether an event has occurred or not
C) Active monitoring takes place only when an event occurs
D) In active monitoring CIs report the event when it occurs

2. A monitoring platform automatically creates incidents when critical events occur. What ITIL concept does this demonstrate?

A) Value stream mapping
B) Event-driven incident detection
C) Service decomposition
D) Financial management integration

3. Which of the following roles is typically the request initiator in the service request management practice?

A) Any user or authorized user representative
B) Product Owner
C) Technical specialist
D) Service owner

4. What is both a key input and a key output of the 'service request fulfilment control' process?

A) Service level agreements
B) Fulfilment actions records and reports
C) Service request models
D) User satisfaction surveys

5. What type of service requests is not available to users when a service is designed for a no- request operations?

A) A request specific to service utility
B) A request to register a complaint
C) A request to register a compliment
D) A how-to request

Solutions: