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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Should application development be outsourced
B) Where the vendor of an application is located
C) Who the vendor of the storage devices will be
D) Whether to buy an application or build it

2. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Perform an activity
B) Tell others about the progress of an activity
C) Manage an activity
D) Be kept up to date on the progress of an activity

3. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Excessively proactive
B) Excessive focus on cost
C) Excessive focus on quality
D) Excessively reactive

4. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensuring that all assets are accounted for
B) Delivering change, faster and at optimum cost and minimized risk
C) Verifying the accuracy of all items in the configuration management database
D) Ensures that the fastest servers are purchased

5. Which of the following is commonly found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) 1 and 3 only
B) 1 and 2 only
C) All of the above
D) 2 and 3 only

Solutions: