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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following sentences BEST describes a Standard Change?

A) A change that is made as the result of an audit
B) A change to the service provider's established policies and guidelines
C) A pre-authorized change that has an accepted and established procedure
D) A change that correctly follows the required change process

2. The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 and 3 only
B) 1 and 2 only
C) All of the above
D) 1 only

3. Which of the following is concerned with fairness and transparency?

A) Governance
B) Service level management
C) Capacity management
D) Service design

4. Which of the following are Service Desk organizational structures?
1.Local Service Desk
2.Virtual Service Desk
3.IT Help Desk
4.Follow the Sun

A) 1, 3 and4 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 3 only

5. Which core publication will you find detailed descriptions of service catalog management, information security and support management?

A) Service transition
B) Service strategy
C) Service design
D) Service operation

Solutions: