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Apple Macintosh Service Certification Sample Questions:

1. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the serial number
B) the EMC number
C) the model number
D) the MAC address

2. The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?

A) The MacBook has a faulty magnetic sleep sensor.
B) The MacBook has a faulty backup battery.
C) The MagSafe adapter needs to be reset first.
D) A MagSafe adapter connector pin is stuck down or dirty.

3.

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A) Deflection coil
B) Ribbon cable
C) Plastic tab
D) Flyback transformer
E) Anode aperture
F) Small screw

4. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) You do not hear a startup chime.
B) The cursor is frozen and the system is unresponsive.
C) The power button or power indicator does not light up at all.
D) You do not hear any fan or drive noise.
E) You cannot connect to the Internet.

5. Which of following is not a good step to take when working onsite on computer?

A) Use a grounded ESD mat.
B) Check the polarity of the grounded power outlet.
C) Wear a grounded ESD wrist strap.
D) Place part on the floor.

Solutions: