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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Connect the AC power cord.
B) Don't work alone.
C) Wear a grounded ESD wrist strap.
D) Touch the computer's metal chassis.
E) Wear safety goggles
F) Remove any metal jewelry

2. What is the indication that a Mac has completed a successful power-on self test (POST)?

A) The Login Window starts.
B) The Desktop, Dock, and menu bar load.
C) A series of beeps.
D) Startup Chime.

3. The purpose of Apple's business conduct helpline is to _____.

A) report normal business operational details to Apple
B) report damaged service parts to Apple
C) ask technical support questions
D) raise a potential business conduct or ethics issue as it relates to Apple

4. A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

A) Nothing is wrong with this statement.
B) ESD happens only to inexperienced technicians.
C) ESD damage is really not as bad as everyone thinks.
D) ESD damage may not appear immediately.

5. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) True
B) False

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