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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Least Busy
B) Most Busy
C) Random
D) Even

2. You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A) Add a Write-In Product to the opportunity.
B) Add a new product to the opportunity.
C) Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
D) Add a product to the product catalog, and add the new product to the opportunity.

3. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.
B) Enable auditing for the article template.
C) Enable auditing for the articles.
D) Enable system auditing.

4. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the target value
B) the goal owner
C) the record type
D) the fiscal period

5. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Automatically create contact or lead records from tracked email messages while offline.
B) Synchronize service activity records the employee owns.
C) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
D) Automatically create contact or lead records from tracked email messages while online.

Solutions: