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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
B) Edit the alias text file to include alias words - battery damage, battery issue, battery.
C) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
D) Include battery and damage as keywords under Answers Stop Words.

2. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A) Display Position
B) Access Level
C) Keywords
D) Attachments
E) Summary
F) Status
G) Product/Category
H) Assigned account value

3. Which statement is true about dashboards?

A) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
B) A new dashboard can be scheduled with alerts
C) A new dashboard can be created by copying an existing dashboard.
D) A new dashboard can be created only by dragging existing reports to the dashboard design center.
E) A new dashboardmust have more than one report.

4. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include the search terms in both Answer Keyword and Stop Word.
B) Include search terms in Stop Words
C) Include search term in Search priority word.
D) Add all related search terms to an aliases.txt.file.
E) Include the search terms in Answers Keywords

5. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A) Rating
B) Description
C) Answer ID
D) Summary
E) Author

Solutions: