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Apple OS X Support Essentials 10.9 Sample Questions:

1. What is a valid reason to start up a Mac in verbose mode?

A) To view the startup process details
B) To display hints for the recovery key for a FileVault 2 volume
C) To display the firmware password
D) To present a command-line login

2. AppleTalk works only with OS X v10.5 or earlier.

A) What application is used to manage keychain settings?
B) How can you acquire the OS X Mavericks installer?
C) What two volume formats are supported for an OS X system volume?
D) What functionality does OS X support with the AppleTalk protocol?

3. What three primary sources can Migration Assistant pull from?

A) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
B) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
C) The OS X Recovery Disk Assistant can create a small OS XB.Recovery disk that lacks the OS X installation assets. An OS X Installation disk, which includes the full OS X installation assets, can be created by using the create install media command line tool found inside the Install OS X Mavericks application.
D) Time Machine starts with a full copy of the file system to the backup disk. Then it maintains a list of changes to the file system, and every hour copies only the changes to the backup disk. In the backup, it creates a simulation of the full file system using hard links for files that haven't changed.

4. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
B) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
C) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.
D) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.

5. What's used to identify a Wi-Fi network?

A) OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.
B) AirDrop provides a quick and easy method to share fileslocally via Wi-Fi. AirDrop creates a secure peer-to-peernetwork between local devices. You can verify that a Macsupports AirDrop from the Finder Go menu.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.

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