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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Reinstall OS X Mountain Lion.
C) Repair disk permissions.
D) Reset the PRAM/NVRAM.

2.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (hardware is missing)
B) Inactive (off)
C) Active and connected
D) Active but not connected

3. What is a kernel extension in OS X?

A) A software driver that provides driver support for hardware, networking, and peripherals.
B) A user specific software library.
C) A place to store global system preference settings.
D) The system for starting, stopping and managing daemons, applications, processes, and scripts.

4. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

A) Upload the file to an online file storage service, then download it.
B) Set up Bluetooth File Exchange.
C) Transfer with AirDrop.
D) Use an ethernet cable and enable file sharing.

5. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Create a new user in the Users & Groups preferences pane and test in that user.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.

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