Real WGU Principles-of-Management practice exam questions for easy pass!
Last Updated: Jun 01, 2026
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1. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer
A) Tactical strategy
B) Liaison concept
C) Strategic relationship
D) Strategic triangle
2. A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer
A) Resource
B) Functional
C) Low-cost
D) Operational
3. What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer
A) Decision making is decentralized so a considerable amount of information is communicated informally.
B) Formal position authority is generally the primary means of running the organization.
C) Employees must answer to two or more bosses and prioritize demands across departments.
D) Employees focus primarily on collaborating across departments and with frequent meetings.
4. A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer
A) Contemplation
B) Precontemplation
C) Action
D) Preparation
5. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
A) Reengineering
B) Customerization
C) Downsizing
D) Benchmarking
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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