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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
C) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
D) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.

2. In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity

A) Joint Steering Level.
B) Tactical Management Level.
C) Executive Management Level.
D) Joint Operational Level.

3. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
D) Define Field Operations strategy and directly inform the customer about the changes needed.

4. Which of the statements BEST describes standards?

A) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
B) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
C) Standards allow operators to work together and without them network operations would not know what performance measures to take.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.

5. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
B) Execute but only with formal approval of the Operations Business Manager.
C) Execute if there is a risk to harm the customer satisfaction.
D) Initiate the Change Management Process.

Solutions: