Get real SDM_2002001030 exam questions for better preparation
Real Nokia SDM_2002001030 practice exam questions for easy pass!
Last Updated: Oct 16, 2026
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service and Communication | - Service delivery
|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Operational Procedures and Best Practices | - Operational standards
|
| Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?
- A. OSS Management
- B. Fault Management
- C. Configuration Management
- D. Performance Management
Correct Answer: D 🗳️
What are the main operational functions of the Operations Model?
- A. The main operational functions of the Operations Model are Fault Management (FM), Configuration Management (CM), Performance Management (PM) and Maintenance
- B. The main operational functions of the Operations Model are Business Management (BM), Configuration Management (CM) and Performance Management (PM)
- C. The main operational functions of the Operations Model are Business Management (BM) and Fault Management (FM),OSS Administration
- D. The main operational functions of the Operations Model are Business Management (BM), OSS Administration, Configuration Management (CM) and Maintenance
Correct Answer: A 🗳️
Which statement describes BEST the purpose of a Transition plan?
- A. The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
- B. The transition plan is used to get management approval for project execution.
- C. The transition plan documents the handover from sales to service execution.
- D. The transition plan nominates the Project Manager and describes the Scope of Work.
Correct Answer: A 🗳️
When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?
- A. When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.
- B. When they have a TCV for services of over EUR20 million or require Level C LoA approval.
- C. When they have a TCV for services of over EUR50 million or require Level C LoA approval.
- D. When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
Correct Answer: A 🗳️
When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?
- A. The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
- B. The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
- C. The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
- D. The SLA is a legal requirement of the contract to measure performance.
Correct Answer: C 🗳️
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