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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) IT spends most of its time reacting to data breaches.
B) Business leaders define productivity as their IT department's number one priority.
C) People who work remotely are half as productive as people who work in an office.
D) 90% of business leaders define distractions as IT's #1 challenge.

2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) protect new hardware with different HP Services
B) extend with Post-Warranty Care Pack
C) extend with a standard or custom service contract
D) propose Accidental Damage Protection

3. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
B) HP Services give you predictability and greater control of the Total Cost of Ownership.
C) HP Services can be purchased at extremely discounted prices.
D) HP Services can immediately and seamlessly replace your help desk.

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Data Migration Services
B) Priority Services and Configuration Services
C) Next Business Day Onsite
D) Configuration and Installation Services

Solutions: