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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. How does the HP Universal Print Driver differ from traditional HP print drivers, such as the HP PCL 5 driver?

A) The HP Universal Print Driver enables the customer to manage a single print driver to operate all HP printing devices in the fleet, while the traditional print driver requires the customer to manage separate print drivers for each device.
B) The HP Universal Print Driver can send a print job to any HP printer in the fleet, but the traditional print driver can send a print job only to the model of printer for which it is designed.
C) The HP Universal Print Driver can search the network for the printer that the user wants to install, but the traditional print driver can find a printer only if the user connects the printer via USB.
D) The HP Universal Print Driver can send a print job to multiple printers at the same time, while traditional print drivers can send a print job to only one printer.

2. What is the key driver in a transactional type of sale?

A) long-term planning
B) the product
C) the customer
D) perceived customer benefits

3. Why did HP develop chemically grown toner with microscopic, spherical particles?

A) to allow toner particles to be placed very precisely on the page for high quality images
B) to get a wider range of colors if using special printing paper
C) to fuse toner much faster and achieve a higher printing speed
D) to decrease the production costs of toner

4. Why is it important to understand the subtleties involved in the use of color in documents?

A) Because HP printing devices are unable to reproduce some colors
B) Because certain colors cost more to print than others do
C) Because colors connote different meanings to people in various cultures
D) Because some colors change when printed on certain types of media

5. What are the key areas that a business must pay attention to?

A) sales, customers, administration, know-how, and expertise
B) sales, sales, sales, and sales
C) IT platforms, innovation, administration, and cash flow
D) customers, clients, users, and partners

Solutions: