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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Does the customer need to have one service agreement per serial number?
C) Is there an RFP for services?
D) Would the customer fleet support solution benefit from onsite engineers?
E) Would the customer benefit from an up-front payment?
F) Does the customer environment contain multi-vendor equipment to support?

2. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Offsite HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Asset Tagging HP Care Pack Service
D) Travel HP Care Pack Service
E) Onsite HP Care Pack Service

3. Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)

A) Reduced theft of computers and printers
B) Efficient support of mobile users
C) Increased staff productivity
D) Support for users with efficient escalation process
E) Removal of unplanned repair costs
F) Secure protection of sensitive data

4. Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?"

A) Asset Tagging
B) Defective Media Retention
C) Installation
D) Tracking and Recovery Services

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

Solutions: